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 If you have any feedback on how we can make our new website better please do contact us. We would like to hear from you.
 

Delivery

 

All orders are sent using Royal Mail Special Delivery.

Please allow 7-10 working days for items to be despatched, as every piece is handmade to order.

We can offer delivery outside UK. Please email us for more information.

Payments

Salinas Divine Jewellery accepts payment through PayPal. You DO NOT need to have a PayPal account. You can use your debit/credit card and pay through PayPal. At no time will we be able to see your details. PayPal are a secure site. Just click on the bottom to pay through PayPal and follow the instructions.

An email will be forwarded on the date of despatch advising the expected date of delivery with a tracking reference number. Delivery dates are estimates only. Salinas Divine Jewellery can take no responsibility for delays caused during shipping by the shipping company.

Custom Designs

I can design any item for you, with the requirement you would like. If you want something for that special person and to suit your personal needs, please feel free to contact me.

Orders made to specification, will take longer, as extra time and care is needed (one to two weeks approximately) and all fine silver designs will slightly differ as they are all ''one-off'' designs.

If you simply need a design for a special occasion, present etc and canít wait, then please contact me and I will most certainly do my best to get it to you in time.

Refunds

If you are not entirely happy with your purchase, please do not hesitate to contact me for return details within 7 days of receipt.

Refunds are given to items returned in their original packaging, minus postage. The cost of return postage is entirely the responsibility of the customer.

Custom designs are not refunded or partially refunded. This is because every custom design is a personal requirement.

Earrings cannot be refunded due to hygiene reasons.

Please contact me regarding any damages, or incorrect items within 7 days of receipt.

Hallmarking:

All fine silver items which have less than 7.78 grams in weight are exempt from hallmarking. However if you would like an item under 7.78 grams to be hallmarked, this can be done for an additional charge of £12.50 for each item. For cufflinks, the fee is £17.50 for the pair, unless you wish to have only one hallmarked.

Hallmarking will delay the time of delivery for your item by 2 weeks. The hallmark will say 999 as your items are 99% pure silver. For further information in regards with hallmarking see:

http://www.bis.gov.uk/britishhallmarkingcouncil

Jewellery care

All jewellery is presented in either a gift box, a pouch or in an organza bag.

Silver and gold plated wire jewellery will tarnish with time and wear. It is good to polish it frequently with a clean, dry cloth to avoid tarnish. Sometimes semi-precious stones need a damp cloth and a touch of washing up liquid to make them sparkle. Dry thoroughly.

Also I recommend you protect your silver and gold jewellery by keeping it in the box and organza bag provided with your jewellery and storing it in a dry, cool place and keeping individual pieces separate to avoid scratching. Do not leave your jewellery hanging on a jewellery stand or it will tarnish quickly. Always keep the jewellery away from direct sunlight.

Avoid contact with perfume, chemicals, deodorant etc. Never spray perfume near or directly onto jewellery as this will cause it to tarnish. Do not spray perfume on your body where you will be wearing the jewellery, even if the perfume has dried, before you put your jewellery on.

To keep the condition of your jewellery looking new, always remove your jewellery when showering, swimming or when undertaking manual or domestic work.

Hope you find something you like.

Disclaimer

Salinas Divine Jewellery have issued this privacy statement in order to indicate that we take the privacy of the visitors to our site very seriously. The following explains how we handle personal information:

All data collected at our site will be kept strictly confidential and will not be lent, sold or leased to others, nor will it in any way be made public. The information you give to our site, will be handled with the greatest possible care.


Our e-mail forms ask the user to give us both personal and professional information (such as name and e-mail). This information will only be used if any contact needs to be taken. Our site contain links to other sites not affiliated with us. We cannot be held responsible for the privacy practices or the content of these sites.

The Salinas Divine Jewellery trade names, trademarks, logos and service marks belong to Salinas Divine Jewellery. All other trade names, trademarks, logos or service marks mentioned within this website belong to their respective owners.

***Our products contain small components that could put you or others at risk of choking if swallowed***

Although every effort is made to ensure that beads are securely strung, products are not recommended for children under the age of 5 years. Children's jewellery should be worn under supervised conditions and all products should be stored out of the reach of toddlers. Salinas Divine Jewellery will not take any responsibility for the use and safety of its products after purchase. This does not affect your rights in terms of replacement of faulty goods. 

Copyright

All our designs and images are protected under the Design Right and remain our IP. It is an infringement of UK Patent Law to use these designs for any purpose without permission from Salinas Divine Jewellery. Images on this website should not be downloaded or printed for any purpose and remain under the copyright of Salinas Divine Jewellery and VPS Photography (UK).

For any infringement of design right or copyright by anyone including other jewellers,  Salinas Divine Jewellery has the right to take legal action in court and seek damages.


Product guarantee


Salinas Divine Jewellery
is made to the highest quality using the best materials. We pride ourselves on attention to detail and careful craftsmanship. Each piece is handmade and many of the pieces are one off items. Any similarity to designs is purely coincidental and is mindful of any copyright laws.

Salinas Divine Jewellery is extremely durable and suitable for everyday wear. We do, however, recommend that you remove your jewellery whilst swimming and during exercise to prevent tarnishing, particularly if your jewellery includes pearls. Also, you should avoid the use of cosmetic sprays and perfumes directly onto the jewellery.

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